Kayro Studio only accepts returns and exchanges of items in their original condition, unused, with all tags attached and it must be in the original packaging.
Original shipping charges are non-refundable and you are responsible for the charges of the return shipping.
Our policy lasts 15 days.
If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. REMEMBER: To be eligible for a return, your item must be unused and in the same condition that you received it, including tags and original packaging.
If you need to exchange your purchased item for a different size or for new items. Please contact us at info@kayrostudio.com
Damaged or Incorrect Items:
Please contact us at info@kayrostudio.com Damaged or incorrect items will not be accepted after 15 days of original delivery date. Please note, you are responsible for the product until we receive it.
Refunds:
Once your return is received in their original condition, we will send you an email to notify you that we have received your returned item and your refund will be processed.
Your refund will automatically be applied to your credit card or original method of payment, within 15 working days from the day we receive the shipment from the customer.
Sale items:
Only regular priced items may be refunded, unfortunately sale or sample sale items cannot be refunded or exchanged.
IMPORTANT NOTE:
Products must be returned within 15 days from the day of delivery of the product and the return and/or exchange is accepted only for products in good condition for resale. We reserve the right to refuse the replacement request for any product that has been washed, damaged or without its original label.